Day Pitney LLP

Financial Systems Support Specialist

Sep 2023 - Current

Develop web applications and automated cloud solutions that streamline budgeting, accounting, and auditing workflows for the Finance team using in-house C#/.NET to reduce dependency on third-party solutions.

• Partner with accounting team to translate financial logic into database solutions using SQL, SSIS, and Power Apps
• Migrate legacy SSIS packages to modern cloud-based workflows on Microsoft Azure while ensuring seamless transition
• Design full suite of flexible financial reporting solutions across a variety of platforms and publishing methods
• Lead cross-functional projects with clear communication with stakeholders and comprehensive documentation
• Troubleshoot and support both cloud and on-premise systems with rapid diagnostic analysis and technical guidance

United States Defense Health Agency

Business Intelligence Developer (Contract)

Dec 2021 - Jul 2023

Built Tableau and QlikView dashboards to monitor healthcare quality metrics for armed forces personnel, including readiness status, appointment efficiency, clinical surveys, and patient outcomes.

• Engineered ETL pipelines to ensure consistent, high-quality data across multiple healthcare data sources
• Administered Tableau and QlikView environments with report security and automated extract refresh schedules
• Implemented data privacy safeguards to anonymize patient data and maintain HIPAA confidentiality standards
• Created interactive data visualizations and dashboards to track schedules, compliance, and patient care coordination

Florida Department Of Health

Technical Support Analyst (Contract)

Oct 2020 - Dec 2021

Developed Qlik Sense and PowerBI dashboards with ad-hoc reporting capabilities and provided technical support for Florida COVID-19 Lab Reporting Portal.

• Delivered critical analytics on statewide COVID-19 testing and screening efforts using high volume time-series datasets
• Built Sprint Capacity dashboards in PowerBI to visualize agile team performance and velocity
• Utilized advanced Qlik features including QVD/QVF optimization, REST/SQL integrations, and Section Access security
• Created performance tracking models to measure user engagement and monitor and optimize support team productivity

Aderant

Intermediate Technical Support Specialist

Jun 2018 - Apr 2020

Provided technical support and consultation for Aderant Expert, an enterprise law firm management platform.

• Advised clients on deployment strategies and infrastructure best practices for on-premise hosting
• Executed environment deployments, patches, and custom configurations tailored to client needs
• Resolved complex connectivity and performance bottlenecks across application, database, and auxiliary servers
• Diagnosed and optimized SQL queries, stored procedures, and message broker systems

Florida State University

Bachelor of the Arts - Music (Classical Guitar)

2016